Twitter as a customer service tool? It can work for you.
According to Hubspot, studies have shown that 42% of consumers expect a response within one hour when they contact a brand on social media. What this means for you is that your customer expects you to be on social media and will more than likely assume they can use it as a place to voice complaints, especially on Twitter.
If your pizzeria is not yet on Twitter, go now and register. Then come …read more
Source:: Slice of Life